Complaints Procedure for Our Clinic

We take all feedback seriously and are committed to addressing any concerns promptly and professionally. Here’s our complaints procedure:

1. Initial Feedback
   If you’re not satisfied with any aspect of our service, please raise your concerns directly with the staff member involved or the clinic manager. Many issues can be resolved immediately through informal discussion.

2. Formal Complaint
   If your concern is not resolved or you wish to make a formal complaint, please do so in via call, email or writing, or by filling our the enquiry form on our website. Please address complaints to the clinic manager. Please include details of the issue, dates, and any relevant information.

Call: 07361497692

Email: info@wizardclinics.co.uk

Writing: 1 Charlotte Crescent, Ludgershall, Wiltshire, SP11 9UF

1. Acknowledgment
   Upon receiving your complaint, we will acknowledge it within 5 working days. We will begin a thorough investigation and may contact you for further details if needed.

2. Investigation and Response
   We aim to resolve complaints within 10 working days. The clinic manager will investigate the matter, review the relevant information, and consult with staff involved. Once the investigation is complete, we will provide a detailed response, outlining the findings and any actions taken to resolve the issue.

3. Escalation
   If you are not satisfied with the outcome of our internal investigation, you can request a review.

4. Further Action
   If a resolution still cannot be reached, you may escalate the complaint to an external regulatory body, such as the Care Quality Commission (CQC), depending on the nature of the complaint.

We value your feedback and use it to improve our services. Rest assured that all complaints are treated confidentially and with the utmost seriousness.